Member Services Coordinator

The Rainmaker Companies, LLC – Remote - Nashville TN Metro area preferred

Entry Level / Remote Optional
Posted August 1

The Rainmaker Companies, LLC seeks a Member Services Coordinator (MSC) to join its Alliances team, reporting to the Chief Operating Officer. The MSC is responsible for a broad range of initiatives and activities in support of the growth, retention, and delivery of value to approximately 600 members representing more than 140 professional service firms across North America. The membership of The Rainmaker Alliances is strategically segmented into six distinct communities of accounting and consulting firm practices, each focusing on a different industry or specialty area.

Primary responsibilities of the MSC include:

  • Onboard new members and offboard member terminations
  • Coordinate marketing initiatives and the team’s efforts to recruit new members
  • Work with the Rainmaker Alliances team and Member Planning Committees to develop annual membership calendars and oversee implementation, ensuring all initiatives are fulfilled
  • Plan, coordinate, and support member events, including in-person conferences, virtual roundtables, webcasts, etc.; work with outsourced event management company when applicable (typically two in-person conferences per year)
  • Schedule committee meetings, virtual roundtables (Zoom) and provide administrative support as needed on the calls for notetaking, capturing/communicating follow-up items, etc.
  • Monitor, moderate, and support online member collaboration forums (Microsoft Yammer)
  • Develop, distribute and/or post member newsletters, blogs, and alerts
  • Coordinate sponsor engagement and exposure with member events and other initiatives
  • Member communications – plan, prepare and send key messages to members and prospects
  • Maintain alliance websites and related pages on Rainmaker main website via their respective CMS platforms
  • Member data management – Maintain member data in the CRM system (Salesforce) and produce regular membership reports
  • Coordinate with financial function for member AR/AP issues
  • Develop materials and other communications to help promote and reinforce the value of membership – with both existing and prospective members
  • Coordinate with Rainmaker Training and Consulting team to ensure alignment of calendars, resources, etc. as needed

The MSC position is a role for applicants with:

  • BA/BS degree in marketing, communications, or related degree preferred
  • Experience working in professional services (accounting, legal, engineering, etc.) and/or association management is preferred
  • Superior written and verbal communication skills
  • Excellent interpersonal skills – ability to interact effectively with members, sponsors, prospects, teammates, and other resources
  • Strong organizational and execution skills with the ability to manage and communicate the status of multiple priorities
  • Advanced knowledge of Microsoft Office applications – especially Word, Excel, PowerPoint, Outlook, and Teams
  • Experience with a variety of other software platforms used, including the following (or equivalents): Salesforce, Zoom, Adobe products (e.g., InDesign and Acrobat Pro), MailChimp, association and/or event management software
  • Proven experience bringing process improvement to a function or role
  • Project management experience
  • Demonstrated commitment to integrity, confidentiality, and team collaboration
  • Comfort and ability to work in a fully remote environment with the exception of minimal travel for various conferences, events and occasional team meetings